DeLand Animal Hospital
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
DeLand Animal Hospital Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DeLand Animal Hospital has 2.2 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t go", "Do not use this vet.".
Review authors value the most Location and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DeLand Animal Hospital has 2.2 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t go", "Do not use this vet.".
Review authors value the most Location and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DeLand Animal Hospital Reviews
"Amazing people"
Thank you! You are an inspiration to people everywhere!!!
"If I could give a negative review I would! Customer service is horrible! They are rude and heartless not to mention liars….. steer clear!"
Called for a specific estimate and after there and in a room asked to sign saying service was going to be double what was quoted on the phone. Said that was...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deland, Florida
If I could give a negative review I would! Customer service is horrible! They are rude and heartless not to mention liars….. steer clear!
User's recommendation: Don’t go
Deland, Florida
Poor service
User's recommendation: Do not use this vet.
Deland, Florida
Failed to Help
The owners of DeLand Animal Hospital are suing me in an attempt to stop me from posting an account of what happened to my standard poodle on March 31st. I took Rembrandt to their facility just after 3pm on that Saturday.
They diagnosed him as having a possible ruptured spleen. They told me that he needed emergency surgery, and I paid them $1800 for the surgery, but when I called them at 9pm to find out how he was doing, I was told to come get him and take him somewhere else because they did not have a surgeon. That means for 6 hours, Rembrandt was bleeding to death in their back room.
In an attempt to stop me from telling people what happened, they are trying to beat me up financially by filing a lawsuit against me. So far, I have had to pay over $10,000 for my defense; however, they have more money and have more power than me so this is a tough battle, but I will not take down what I have posted because it is true and accurate account of what happened to Rembrandt.
I am fighting not only for my right to post a review, but also, your right.
Case #2018-1****-CIDL in the Volusia County Circuit Court.
- It was a horrible experience for me and for my beloved rembrandt
Preferred solution: Drop the lawsuit against me and reimburse all my attorney fees
Terrell, Texas
Amazing people
Deland, Florida
Get a 2nd opinion
- Everything here was a terrible experience
Preferred solution: Price reduction
Deland, Florida
Rembrandt Had One Chance
Our 10 year old standard poodle, Rembrandt, was admitted
to DeLand Animal Hospital on Saturday, 03-31-18, at
approximately 3 p.m. He was diagnosed with a ruptured
spleen and immediate surgery was recommended. We paid
the $1800 expecting the immediate surgery that they had
promised. They lied to us. They promised to save him, but they
did not give him any treatment, tests yes, treatment no....
DeLand Hospital, their staff, their
technicians and their veterinarians let him suffer SIX
HOURS WITHOUT TREATMENT. After wasting six (6) hours,
they called and requested that we pick Rembrandt up
because they could not find a surgeon Deland Animal
Hospital denied Rembrandt an opportunity to live.
UPDATE: DeLand Animal Hospital is suing me for Libel/Slander for the review that I posted about their treatment of Rembrandt. Being sued is horrible, especially as a 73 year-old retiree living on Social Security. It is an emotionally and physically draining experience. A person can give an accurate account of their experience and still be sued for frivolous reasons.
- Everything here was a terrible experience
- It was a horrible experience for me and for my beloved rembrandt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deland, Florida
Don't go here
Deland, Florida
The Worst Choice I Ever Made Was Taking Rembrandt There
Our 10 year old standard poodle, Rembrandt, was not acting himself on that Saturday afternoon. I decided to have him checked. When I told him we were taking a car ride, he leaped up, walked a few steps and fell down. He was very ill.
We arrived at DeLand Animal Hospital after 3 pm on Saturday, and the staff took him right in. They advised me that he had suffered from a ruptured spleen and would need emergency surgery. After about 30 minutes, they presented me with an estimate of $1800, which I immediately paid, and I asked if they would perform the surgery right away, which they said they would.
At 9 pm, they called and requested that I take him to another veterinarian because THEY COULD NOT FIND A SURGEON. The staff had wasted six (6) hours of Rembrandt's life and destroyed whatever chance he may have had to live.
When I took him in, he could not walk and had a very hard time breathing. When I picked him up, he was beyond hope, so I took him to another veterinarian, and they him put down.
Our Rembrandt deserved a better last day.
Replying to
Deland, Florida
HORRIBLE
Took my 13-pound 14-year-old with severe pain and infection after a dental procedure, and we went ignored for several hours. Right before we walked out, a tech appeared to say that it would still be several hours before my dog could be seen.
All he needed was a tech to administer a shot of antibiotics.
We walked out, never to return. Sitting there for several hours, I witnessed a lot that people don't want to know goes on.
I drove my dog 45 minutes from NSB to this 24/7 clinic, and no vet was available. Next time I will NOT drive to DeLand Animal Hospital for anything whatsoever.
Not even a call of apology or concern was received, only an auto-send "thank you" for showing up.
- Everything here was a terrible experience
Deland, Florida
No to Dog grooming
Deland, Florida
Terrible management, accounting
Deland Animal Hospital are Angels with open arms and open Hearts
Upon finding a small kitten in a tiny Walmart bag hanging on the garbage pail, I immediately went to DAH.. Darla assured me "we will take care of him"..
no questions.. Dr. Deb and Dr. Tom 's unconditional love and care are beyond reproach..Another Animal Hospital would have advised me to call Animal Control..
Deland Animal Hospital puts Fur-Babies First!! They have worked Miracles with my Symbal's sugar, ps. she is sugar free, but still very Sweet, no pun intended.. Sherry is our guiding light..
and the staff are so very pleasant, smiling through tied eyes.. Those Drs. worked round the clock on Thanksgiving , bringing their little angel girls with them just to care for every fur-baby that came in.. They have even treated a bat, lizard, you name it...
Please don't let anyone tell you they have not received the BEST OF THE WEST.. THEY STRIVE FOR THE WELFARE OF ANIMALS... DR. TOM SAVED OUR DINKY'S LIFE FOR A FEW MORE WEEKS, AS WELL AS DR.
DEB.. AND HIS BROTHER INKY.. HOW VERY GRATEFUL WE ARE THAT WHEN WE CLOSE OUR EYES AND OUR HEADS ARE ON OUR PILLOW, WITH OUR CAT OR DOG, DAH'S DOORS REMAIN OPEN.. THEY HAVE NO LOCKS...
324 DAYS A YEAR.. GOD BLESS YOU DAH.
Deland, Florida
Deland Animal Hospital - Customer Care Review from Deland, Florida
Deland, Florida
Review in Animal Services category from Deland, Florida
Deland, Florida
Deland Animal Hospital Customer Care Review from Deland, Florida
Prednisone causes diabetes.
Winston, Georgia
Short Review on July&nbs-04:00;03,&nbs-04:00;2016
Brands Related to DeLand Animal Hospital
Deland Animal Hospital of...
DeLand Animal Hospital Pe...
Companies Similar to DeLand Animal Hospital
St Francis Veterinary Hos...
“I took my diabetic dog to this business for weekend boarding. I was clear of the insulin dose and saw...“
Florida Wild Veterinary H...
“Dr.Schrager & her staff are the best! As soon as you walk in the door, it’s a warm & fuzzy feeling....“
Dutch Pet
“What good is veterinary care of medications they prescribe never make it? Worthless. I signed up for...“
Fuzzy
“Ordered 1/12 said they would be delivered on 1/25 or 1/27. Have sent messages and nothing except for me...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Keep in your fight, post on Nextdoor.com for your local area, make a free Facebook page against them, and file out how to file a formal complaint through State of Florida against the Vet ( who hold a license) and against the Business as well Id recommend to you, Im so sorry to read what your going through, but at least here, your voice is being heard
Gabrelle Aug 27, 2019 #173**** Case resolved..............Tom Lloyd
resolved..............Tom Lloyd
resolved
So sorry to hear about your dog but I watched the video and was a little confused and here's why. At around 7 minutes, you talk about how they let Rembrandt bleed out for 6 hours but then you talked about them giving him a blood transfusion.... These statements contradict themselves so I'm wondering what actually happened?
At 5:50 pm they gave Rembrandt a single blood transfusion. I do not understand why either.
If they were performing the surgery, the transfusion would have made sense, but no surgery was ever done. So that is what happened.
It sounds like they were trying to get him stable for the surgery. My old black lab had a spleen tumor and needed blood transfusions to try to get her more stable.
She had transfusions and surgery and despite all of the care given, she still passed away that night. Losing a dog is horrible, but this sounds like there is more information than what we were given.
I am sorry for your loss. In my case, Rembrandt needed surgery if he was to have any chance to suvive. I realize that he may have died anyway, but surgery was his only chance and that was never provided.