Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Took my 13-pound 14-year-old with severe pain and infection after a dental procedure, and we went ignored for several hours. Right before we walked out, a tech appeared to say that it would still be several hours before my dog could be seen.

All he needed was a tech to administer a shot of antibiotics.

We walked out, never to return. Sitting there for several hours, I witnessed a lot that people don't want to know goes on.

I drove my dog 45 minutes from NSB to this 24/7 clinic, and no vet was available. Next time I will NOT drive to DeLand Animal Hospital for anything whatsoever.

Not even a call of apology or concern was received, only an auto-send "thank you" for showing up.

Product or Service Mentioned: Deland Animal Hospital Customer Care.

Reason of review: Poor customer service.

I didn't like: Everything here was a terrible experience.

Company wrote 0 private or public responses to the review from Jun 15.
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