Took my 13-pound 14-year-old with severe pain and infection after a dental procedure, and we went ignored for several hours. Right before we walked out, a tech appeared to say that it would still be several hours before my dog could be seen.
All he needed was a tech to administer a shot of antibiotics.
We walked out, never to return. Sitting there for several hours, I witnessed a lot that people don't want to know goes on.
I drove my dog 45 minutes from NSB to this 24/7 clinic, and no vet was available. Next time I will NOT drive to DeLand Animal Hospital for anything whatsoever.
Not even a call of apology or concern was received, only an auto-send "thank you" for showing up.
Product or Service Mentioned: Deland Animal Hospital Customer Care.
Reason of review: Poor customer service.
I didn't like: Everything here was a terrible experience.